The Art of Hospitality in the Dental Practice

10: How One Simple Change Turned My Stressed Team Into Dental Practice Practice Superstars


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For years, I struggled with the same frustrations that many practice owners face: high turnover, team drama, and the constant feeling that I had to do everything myself. I was a classic micromanager, and it was burning me out. But then, I discovered a simple yet powerful concept that changed everything: Radical Trust.

In this episode, I want to share with you the exact framework I used to transform my practice from a place of stress and inefficiency into a thriving, patient-focused environment where my team feels empowered and valued. It all starts with one core principle: integrity.

đź’ˇWhat You Will Learn in This Episode:

• The #1 Hiring Mistake That Kills Your Practice Culture: I’ll reveal why hiring for skill alone is a recipe for disaster and how to identify candidates who truly embody integrity and trustworthiness.

• How to Delegate with Confidence (and Stop Micromanaging): Learn my proven method for empowering your team to make critical decisions, from handling patient complaints to managing billing, without needing your approval for every little thing.

• The “One Size Fits One” Service Philosophy: Discover how to create a patient experience so personalized and seamless that your patients will become your biggest advocates.

• Building a Team That Stays: I’ll share my secrets to fostering a positive office culture where your team members feel like they are part of something bigger than themselves, leading to greater loyalty and retention.

Why This Matters for Your Practice

Building a dental practice on a foundation of trust isn’t just a “nice to have” philosophy—it’s a strategic advantage. When you empower your team, you unlock a new level of efficiency, reduce your own stress, and create a patient experience that sets you apart from the competition. If you’re ready to stop being the bottleneck in your own practice and start leading a team that you love and trust, this episode is for you.

Subscribe now and learn how to build the dental team of your dreams.

Mentioned in this episode:

Transform your practice with Dr. Michael Sonick's "Treating People Not Patients" course

Learn the hospitality secrets that create patient loyalty, drive referrals, and build thriving practices. Get 9 video modules, bonus content, and 6 CE credits for each member of your team!

Click here to learn more about Treating People Not Patients

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The Art of Hospitality in the Dental PracticeBy Dr. Michael Sonick, Team Building and Dental Practice Culture Expert