In this episode of Waterfall, Mike and Karen are joined by Janine Shackleton to explain what customers should expect from their water companies. From accurate bills and reliable water supply to customer service standards, they break down the Guaranteed Standards of Service and when customers may be entitled to compensation if things go wrong.

They also discuss where to find information about your rights, why it’s important to speak up if you’re unhappy with your service, and share practical water-saving tips from everyday life.

Timestamps

00:00 – Introduction