In this episode of Warehouse Automation Matters, Mary Hart sat down with Mike Geiger, VP of IT at KSP Fulfillment, to unpack what it takes to hit 10 million robotic picks, and why that milestone is just the beginning. Geiger shared how automation stabilized labor, reduced training time, and improved employee experience, all while giving KSP the flexibility to scale during peak season. From building a culture of continuous improvement to preparing for what’s next with AI and streamlined systems, this episode offered a firsthand look at how a forward-leaning 3PL is reshaping fulfillment operations for growth and resilience. 

00:00 Introduction to Warehouse Automation and Milestones

02:18 The Journey of Automation Implementation

06:59 Employee Response and Cultural Shift

08:23 Continuous Improvement and Automation

11:17 Scalability and Customer Relationships

12:26 Future Innovations and Advice for 3PLs