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Hubie Brown is a renowned basketball coach known for his impactful strategies and insight. When I attended one of his clinics, the title was "Cool Things I Want to Talk About to Help You With Your Teams." It featured 10 random, yet valuable, pieces of advice to improve a team's performance.

As I prepare my live talks for this spring and summer, I've decided to create a podcast inspired by Hubie Brown's approach.

In this episode, I'll share 10 useful tips to enhance your contact center without a specific theme. These tips will help you optimize your contact center operations and provide a better experience for both your agents and customers.

Value everywhere here.

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

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