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What would change in your business if you truly put your customers first?

Sid explores how the Savannah Bananas used courage and a fans-first mindset to turn a failing team into a phenomenon, then map those lessons to customer experience in contract interiors. He shares ten focused takeaways that help you shift from tradition to memorable value.

• sponsors who streamline operations and selling in contract interiors
• courage as a practical leadership skill
• fans first as customer first for our industry
• reimagining rules to create delight
• designing experiences over chasing efficiency
• challenging tradition and fear of looking foolish
• translating lessons to sales, service, and delivery
• ten to win principles for action
• a closing question that reframes your strategy

If this episode made you think differently, I encourage you to pick up the book Fans First and challenge yourself to look at your business through the eyes of your customers and not your competitors

References: 

Fans First: Change The Game, Break the Rules & Create an Unforgettable Experience by Jesse Cole - https://www.amazon.com/Fans-First-Change-Unforgettable-Experience/dp/154452921X

The Trend Report is your inside look at the people, products and ideas shaping the future of workplace design.  We explore the evolving world of contract interiors, office furniture, and workplace design. From the interior design industry to commercial furniture and the future of work, we share insights, trends, and strategies that keep the office furniture industry and the interior design community informed and inspired.

Connect with Sid:

Home Page: www.sidmeadows.com
Podcast Website:  https://www.sidmeadows.com/podcast

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The Trend Report introduction music is provided by Werq by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4616-werq License: http://creativecommons.org/licenses/by/4.0/