Since the mid-1990s, insurance companies transformed claims departments from service centers into profit machines through a devastating strategy: delay investigating claims, deny payment, and defend denials in court. Through exclusive whistleblower testimony and internal documents, this episode reveals how UnitedHealthcare's $281 billion empire was built on systematic denial training and aggressive profit strategies.

As Senate investigations uncover shocking denial rates and doctors report spending more time fighting insurers than treating patients, this episode exposes the human cost of turning healthcare claims into corporate profit centers.

Episode blog and sources:⁠ jonnyllama.com⁠

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Keywords: Luigi Mangione, jury nullification, terrorism charges, UnitedHealthcare CEO murder, legal analysis, criminal justice, historical precedents, public support, hung jury, legal defense

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