You hear Celeste Headlee present "10 ways to have a better conversation" - a TED Talk

(1) Don't multitask - be present - in that moment

(2) Don't pontificate - assume you have something to learn

(3) Use open-ended questions - who, why, what, how ...

(4) Go with the flow - stop waiting to interject

(5) If you don't know, say you don't know

(6) Don't equate your experience with their's

(7) Try not to repeat yourself

(8) Stay out of the details

(9) Listen (the most important point)

(10) Be brief

Introduced by Ted Mellamphy

https://www.youtube.com/watch?v=H6n3iNh4XLI

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2018/19 episode 6 part 2 first published on November 2nd.