Listen to this interview to learn: The most important aspect of a business is not it's product or people or process, but another "p" word The importance of making your company values current and present to each employee so that employees can use values in day-to-day decision making The case of the burned bottom pizza, and the broader lessons any business owner can draw from it Why you need to oversee multiple health dimensions of a business for all stakeholders What exceptional factors drives higher profits and lower turnover in a traditionally slim margin and low commitment business that you can model in your business Nick Sarillo talks with Bill Ringle about creating an empowered work culture for small businesses.