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To celebrate the 100th episode of the Agents Growth Academy podcast, our guest is one of the most dynamic agency owners in the insurance space, Chris Paradiso. With 25 years of experience, Chris shares how InsurTech, process-driven leadership, and client-focused innovation are revolutionizing the independent agency model. From redefining the customer experience to investing in your team and technology, Chris delivers actionable insights for agents ready to work on their business, not just in it.

Takeaways

• Chris shares how a pivotal 2009 conference changed his mindset from working in the business to working on the business.
• Emphasizing client experience, Chris believes InsurTech tools must be built for how clients want to engage.
• The importance of AI and tools like Donna and ClientCircle to proactively assess client sentiment and retention risk.
• Why owning mistakes and practicing radical transparency builds stronger customer loyalty.
• Investing in technology is meaningless without processes and procedures to support it.
• Chris outlines how voicemail drops and automated follow-ups increase touchpoints without exhausting team resources.
• Agents must engage with InsurTech platforms and carriers to influence future innovation in the industry.

Resources from Chris

Website
Facebook
Instagram
Twitter/X
Pinterest
LinkedIn
Donna by Aureus Analytics
ClientCircle
HawkSoft
Traction by Gino Wickman
Relentless & Winning by Tim Grover

About Chris Paradiso

Chris Paradiso is one of the most passionate and dynamic agency owners in the insurance industry today. Within his 25 years as a licensed Insurance agent, Chris’s unwavering dedication to exemplary customer service has led him to build and grow his own agency to the 50+ employees that it is today. Established in 2006, Paradiso Insurance recently won Safeco and Liberty Mutual’s National Agent for the Future Award in 2019 and is currently licensed in 44 states with plans to be licensed in all 50 within the near future. Chris’s clear vision has helped hundreds of other insurance agencies to push the envelope and find their own success as well through his coaching work with Paradiso Presents.

Chris currently sits on the advisory board of both Rough Notes, an Insurance Publication

ePayPolicy 
The simplest solution for insurance agents to collect credit card and ACH payments