--- With Conecta Recife and “zero-click” service delivery, the Brazilian tech hub is creating scalable solutions to address resident needs.

--- Our new “City Spotlights” highlights GovEx city partners doing great things with data and AI.

In this episode, we talk to two public servants from Recife, Brazil: Rafael Cunha, Secretary of Digital Transformation, Science and Technology, and Rafael Toscano, Executive Secretary for Science, Technology, and Business.

--- Recife, a city of 3.7 million people that was part of the third cohort of Bloomberg Philanthropies City Data Alliance cities, leveraged data collected during the COVID-19 pandemic to improve service delivery. Today, the city continues to build its data infrastructure to make public service faster, fairer, more interconnected, and more human-centered.

--- Recife uses a “describe the problem” approach for requests for proposals, opening the door for creative, innovative solutions to meet residents’ needs. Their app, Conecta Recife, gives residents access to over 800 public services right from their smartphones, and a “zero-click” approach to service delivery automatically provides free parking permits to residents on their 60th birthday. The city views AI as an opportunity to continue the trend of robust digital service delivery by simplifying previously complex, cumbersome problems. For them, AI is not simply a tool, but a strategic pillar for building a more functional government for resident impact.

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