Elysia Burns had to stop a guy from cutting up the server room with hedge clippers, and that was at her first job. As co-founder of Friendly Like Me, Elysia is creating a way for people with access needs to figure out what they can expect at the restaurants, hotels, and attractions that they want to visit, and a way for those businesses to get more customers. Susan and Elysia talk about caved in ceilings, motorized beds, and untapped billions in spending power.