We are cracking the code of that driven mind that sometimes can get us in trouble. All of us make ‘mistakes’ continuously, which means throughout our lives we have probably apologized so many times we cannot even count. I truly believe those are learning opportunities that will enable you to communicate and get things better. In this episode, I break down six steps that will help you to understand the reason why you apologize, in this case, to a frontline team or team member.

Let’s jump into the first part of how to apologize!

[00:01 - 02:03] Opening Segment

• An overview of how to apologize: the front line
• • How you go to a frontline team member and apologize
  • Learn from mistakes

[02:04 -15:05]  How To Apologize Part 1 - Front Line Team 

• Let’s analyze six steps to think about apologizing
• • Understanding your “why” need to apologize
  • Setting an intention
  • Taking ownership and responsibility
  • Describing and explaining the “why”, not justifying
  • Keeping it brief
  • Buying for the future
• Words matter and the why behind words matter
• I share personal experiences where I apologized and applied these steps

[15:06 - 16:52] Closing Segment

Let’s Connect! You can connect with me, Kenny Chapman on Instagram, Facebook, and LinkedIn. Email me at [email protected]. Be sure to check out my website https://www.kennychapman.com and find the solutions to your in-service education needs. The first month of training is FREE!!

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Tweetable Quotes:

“ I don't personally believe in problems, I don't believe in mistakes, I believe everything happens, exactly how it's supposed to. And we have a massive will in making that happen.” - Kenny Chapman

“Forgiveness is never about the other person. It's about me really forgiving myself for doing this.” - Kenny Chapman