Sign up to save your podcasts
Or
Share 102. How to Incorporate XLAs into Outsourcing Agreements - SDI Webinar Recording
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
102. How to Incorporate XLAs into Outsourcing Agreements - SDI Webinar Recording
While experience level agreements (XLAs) continue to be a hot topic, IT service leaders need more practical guidance on how to include them in their outsourcing agreements.
Join Sami Kallio from HappySignals and Neil Keating from Bright Horse as they share expert advice and best practices on integrating Experience Level Agreements (XLAs) into contracts between IT suppliers and customers. Hear about real customer examples and gain practical advice and valuable learnings to transform your outsourcing strategy.
The webinar is hosted by John Noctor from SDI.
You'll learn:
- What a contracted XLA looks like
- What are the contractual governance differences between XLAs and traditional metrics
- What are the options for contracting XLAs alongside the recommended approach
- How best to manage penalties/rewards
---
To learn more about IT Experience Management (ITXM) Framework™, visit www.happysignals.com/itxm-framework-it-experience-management
To learn about our Built-in XLA Management features: https://www.happysignals.com/product/xla-management
Read our Practical Guide to XLAs: https://www.happysignals.com/the-practical-guide-to-experience-level-agreements-xlas
View all episodes
By HappySignals
5
11 ratings
While experience level agreements (XLAs) continue to be a hot topic, IT service leaders need more practical guidance on how to include them in their outsourcing agreements.
Join Sami Kallio from HappySignals and Neil Keating from Bright Horse as they share expert advice and best practices on integrating Experience Level Agreements (XLAs) into contracts between IT suppliers and customers. Hear about real customer examples and gain practical advice and valuable learnings to transform your outsourcing strategy.
The webinar is hosted by John Noctor from SDI.
You'll learn:
- What a contracted XLA looks like
- What are the contractual governance differences between XLAs and traditional metrics
- What are the options for contracting XLAs alongside the recommended approach
- How best to manage penalties/rewards
---
To learn more about IT Experience Management (ITXM) Framework™, visit www.happysignals.com/itxm-framework-it-experience-management
To learn about our Built-in XLA Management features: https://www.happysignals.com/product/xla-management
Read our Practical Guide to XLAs: https://www.happysignals.com/the-practical-guide-to-experience-level-agreements-xlas
More shows like The IT Experience Podcast
View all
Football Weekly
2,510 Listeners
The Daily
111,785 Listeners
Service Management Leadership Podcast
7 Listeners
The DEX Show: A Show for IT Change Makers
27 Listeners
Ticket Volume - IT Podcast
7 Listeners
Enterprise Digital - the podcast
0 Listeners