We are cracking the code of that driven mind. Last week, I talked about apologizing to a frontline team or team member. However, in today’s episode, I will focus on how to apologize when it involves a leader in the business or the entire leadership team. Sometimes leaders have a different exposure and an overall understanding of the different working components than a frontline team member. That’s why I’ll be sharing six steps you can put into practice when you apologize to a leader or leadership team.

Let’s dive into the second part of how to apologize!

[00:01 - 02:52] Opening Segment

• An overview of how to apologize: the leadership team
• • Areas you should go deeper with your leadership team or a specific leader

 

[02:53 -15:36]  How To Apologize Part 2 - Leadership Team

 

• I want  to share six different steps to apologize
• • Understanding “why” you want to apologize
  • Setting an intention
  • Taking full ownership and responsibility
  • Sharing deep from the heart the possible reasons
  • Checking in with yourself
  • Doing the final check-in and moving forward

[15:37 - 16:56] Closing Segment

Let’s Connect! You can connect with me, Kenny Chapman on Instagram, Facebook, and LinkedIn. Email me at [email protected]. Be sure to check out my website https://www.kennychapman.com and find the solutions to your in-service education needs. The first month of training is FREE!!

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Tweetable Quotes:

“The overall goal of an apology to me is to set everybody free.” - Kenny Chapman

“How you act is often how your leaders are going to act. .” - Kenny Chapman

“When you're asking someone for forgiveness, what you're trying to do is set yourself free. And if they say yes, I forgive you. Then you're willing to forgive yourself.” - Kenny Chapman