In which we sit in the garden, roast gently in the sun, and talk about cognitive biases, Panglossian optimism, Russian roulette, snakes on planes, and why most design is... fine actually. A very one-take kind of episode. Leaf-in-coffee energy throughout.

• Confirmation bias affects individuals. But if you want to harm an entire organisation, you need validation.
• You can be right, they can be right, or (more likely) you’re both missing something and a third way exists.
• Heuristics are usually good. It’s when you step into a new context that they betray you.
• Change start with acceptance. Weirdly, that’s when things can shift.
• Almost everything on our shelves is poorly designed in some way ... and yet it’s still there.

Links, Ideas, and People Referenced

• Gary Klein – firefighter heuristic/pattern recognition story – more at https://youtu.be/QKpMLYwLRR4?si=8ie9txFbL__Q88gI
• Daniel Kahneman – cognitive biases, focusing illusion
• Nora Bateson – snake instinct, context-specific intuition
• XKCD’s "10,000" Comic – https://xkcd.com/1053/
• Taylor Pearson on Ergodicity – https://taylorpearson.me/ergodicity/
• Prisoner's Dilemma – https://en.wikipedia.org/wiki/Prisoner%27s_dilemma
• Candide by Voltaire – Dr. Pangloss and "all for the best" satire
• Gary’s Economics (YouTube) – https://www.youtube.com/@garyseconomics
• Oliver Burkeman – stress, lateness, perspective
• 10–10–10 Rule – “Will I care in 10 minutes, 10 months, 10 years?”

Trigger Strategy Podcast has evolved into Tentacles – the podcast from Crown & Reach.

You can find all our latest episodes here: https://shows.acast.com/tentacles

... and more information about our work and resources at crownandreach.com

... and you can contact us through [email protected]

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