StubHub is the world’s largest ticket marketplace, where buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events connect and do business. They partner with over a hundred entertainment venues and sports teams, enabling the exchange of hundreds of millions of tickets each year.

With all of that money flowing through their system, they naturally attract their share of fraudsters. One of the people on the front lines protecting StubHub and their users is Sandeep Abraham, StubHub’s only combination threat analyst and investigator. He joins us this week to describe the challenges StubHub faces and how he uses a unique approach of empathy and emotional intelligence, alongside more straightforward threat hunting techniques, to stay one step ahead of the fraudsters.