How can I make people feel like the experience is just for them?   You’d think this question pertains to customer experience — and it does — but it originated from a Magic Moments mindset. As in, actual stage magic.   In this episode, I interview Jeff Kaylor, Fortune 500 Keynote Speaker at JeffKaylor.com and Cofounder at the Magic Estate, about how to bring wonder back into customer experience.   What we talked about:   - Deliberately creating wonder   - Planning customer experience by anticipating memory   - An unforgettable magician is someone fully present   - The magic moments mindset   Check out this resources we mentioned during the podcast:   - Jeff’s forthcoming book is called “Create Magic: Transforming Your Everyday Interactions Into Magical Moments”   Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.