This week's Alexa Live event was filled with announcements about Amazon's agent, including a push beyond voice and a way for developers to sell skills and products. We discuss why it could be the most significant change for Alexa yet. Plus, Zoom takes on its first vertical in a big customer service vendor acquisition, and Netflix will start its push beyond video with mobile games; we discuss the tradeoffs.

Join Shawn DuBravac of Avrio Institute and Ross Rubin of Reticle Research as they dig deep into tech news in every episode of Techspansive!