Hannah Nickell, an insurance agent, who shares her journey into the insurance industry and the challenges she faced in building her agency. Hannah emphasizes the importance of understanding home insurance policies, particularly for homebuyers, and the common mistakes people make when selecting coverage. She discusses her work-life balance, the significance of customer service, and effective recruiting strategies. The conversation also touches on the impact of inflation on insurance rates and the necessity of having informed discussions with insurance agents to ensure adequate coverage.