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107 › When Bad Dentistry Is a Cry for Help
When Bad Dentistry Is a Cry for Help: Why Dental Professionals Need to Look Deeper
A dentist posts about a colleague's terrible work on Facebook. Dozens of comments pile on. Dr. Allison House was the only one who asked a different question: What if that dentist is struggling?
In this episode, Dr. House and Shawn Zajas confront one of the most uncomfortable truths in the dental profession. When you see consistently poor clinical work from a colleague, the default response is judgment and criticism. But what if bad dentistry is a symptom of something deeper? Substance abuse. Depression. Financial crisis. Personal tragedy. Burnout.
Dr. House shares three real stories from her 26 years in practice that reframe everything:
00:00 Intro 04:23 What community do you want to be part of? 17:50 Things aren't always as they seem 20:09 The Facebook post that started everything 22:18 Dentist Concern for Dentist: Arizona's intervention model 24:07 One bad crown is human. Twelve bad crowns is a signal. 26:55 The dentist who went to rehab (and never knew who called) 28:30 "We never give each other any space to be human" 29:08 When patients and team members act out of character 31:36 The care package that changed a team member's trajectory 33:46 When dementia explains the behavior 36:11 Byron Katie's "The Work" and how it applies to dental practice 38:30 Wrap-up
One story involves a colleague whose patients kept showing up with bad work. When a patient reported smelling alcohol on that dentist's breath, Dr. House called Arizona's Dentist Concern for Dentist program. Trained professionals visited the colleague and confirmed a serious addiction. He went to rehab. Dr. House says plainly: "I'm pretty sure that had he continued down that road, he would have died."
Another story hits closer to home. Dr. House once told a patient that a famous colleague's work was terrible. Then she tried to redo it. Same result. The patient was nearly impossible to work on. The lesson: bad outcomes are not always bad dentistry.
The conversation goes beyond dentists. Dr. House describes a team member whose personality changed overnight. Her daughter had entered a treatment facility, leaving her to raise her granddaughter while processing grief. Instead of termination, Dr. House responded with a care package. She talks about a 15-year patient whose inappropriate jokes turned out to be early-stage dementia, not character failure.
Shawn and Dr. House also walk through Byron Katie's "Judge Your Neighbor" exercise, a practical tool for examining your assumptions before reacting. It is a method Dr. House uses regularly in her practice and personal life to see situations from the other person's perspective.
The takeaway is clear: one bad day is human. A pattern of bad days is a signal. And the right response is care, not condemnation.
ABOUT THE AUTHENTIC DENTIST PODCAST
The Authentic Dentist Podcast bridges the gap between clinical excellence and personal fulfillment in dentistry. Hosted by Dr. Allison House, a practicing dentist with over 26 years of experience, and Shawn Zajas, a dental marketing expert, this show tackles the profession's greatest challenges through candid conversations about ethical practice, authentic leadership, and sustainable success.
Unlike typical dental podcasts focused solely on clinical techniques or practice management, The Authentic Dentist offers wisdom for the whole practitioner, addressing who you are and how you show up in your practice and life.
ABOUT YOUR HOSTS
Dr. Allison House brings clinical expertise, ethical leadership, and organizational wisdom from over 26 years in practice. She has served as the youngest president of her local dental association and is a passionate advocate for ethical standards and dentist wellbeing across the profession.
Shawn Zajas combines dental marketing expertise with authentic brilliance strategy, helping dental professionals align their practices with their values for sustainable success.
CONNECT WITH US Website: https://theauthenticdentist.com
Have you ever seen a pattern of bad work from a colleague and wondered what was going on? How did you respond? Share your experience in the comments.
Subscribe for weekly conversations that bridge clinical excellence with authentic leadership in dentistry.
Listen on all platforms: Apple Podcasts, Spotify, Google Podcasts
View all episodes
By Allison House DMD & Shawn Zajas
5
1111 ratings
When Bad Dentistry Is a Cry for Help: Why Dental Professionals Need to Look Deeper
A dentist posts about a colleague's terrible work on Facebook. Dozens of comments pile on. Dr. Allison House was the only one who asked a different question: What if that dentist is struggling?
In this episode, Dr. House and Shawn Zajas confront one of the most uncomfortable truths in the dental profession. When you see consistently poor clinical work from a colleague, the default response is judgment and criticism. But what if bad dentistry is a symptom of something deeper? Substance abuse. Depression. Financial crisis. Personal tragedy. Burnout.
Dr. House shares three real stories from her 26 years in practice that reframe everything:
00:00 Intro 04:23 What community do you want to be part of? 17:50 Things aren't always as they seem 20:09 The Facebook post that started everything 22:18 Dentist Concern for Dentist: Arizona's intervention model 24:07 One bad crown is human. Twelve bad crowns is a signal. 26:55 The dentist who went to rehab (and never knew who called) 28:30 "We never give each other any space to be human" 29:08 When patients and team members act out of character 31:36 The care package that changed a team member's trajectory 33:46 When dementia explains the behavior 36:11 Byron Katie's "The Work" and how it applies to dental practice 38:30 Wrap-up
One story involves a colleague whose patients kept showing up with bad work. When a patient reported smelling alcohol on that dentist's breath, Dr. House called Arizona's Dentist Concern for Dentist program. Trained professionals visited the colleague and confirmed a serious addiction. He went to rehab. Dr. House says plainly: "I'm pretty sure that had he continued down that road, he would have died."
Another story hits closer to home. Dr. House once told a patient that a famous colleague's work was terrible. Then she tried to redo it. Same result. The patient was nearly impossible to work on. The lesson: bad outcomes are not always bad dentistry.
The conversation goes beyond dentists. Dr. House describes a team member whose personality changed overnight. Her daughter had entered a treatment facility, leaving her to raise her granddaughter while processing grief. Instead of termination, Dr. House responded with a care package. She talks about a 15-year patient whose inappropriate jokes turned out to be early-stage dementia, not character failure.
Shawn and Dr. House also walk through Byron Katie's "Judge Your Neighbor" exercise, a practical tool for examining your assumptions before reacting. It is a method Dr. House uses regularly in her practice and personal life to see situations from the other person's perspective.
The takeaway is clear: one bad day is human. A pattern of bad days is a signal. And the right response is care, not condemnation.
ABOUT THE AUTHENTIC DENTIST PODCAST
The Authentic Dentist Podcast bridges the gap between clinical excellence and personal fulfillment in dentistry. Hosted by Dr. Allison House, a practicing dentist with over 26 years of experience, and Shawn Zajas, a dental marketing expert, this show tackles the profession's greatest challenges through candid conversations about ethical practice, authentic leadership, and sustainable success.
Unlike typical dental podcasts focused solely on clinical techniques or practice management, The Authentic Dentist offers wisdom for the whole practitioner, addressing who you are and how you show up in your practice and life.
ABOUT YOUR HOSTS
Dr. Allison House brings clinical expertise, ethical leadership, and organizational wisdom from over 26 years in practice. She has served as the youngest president of her local dental association and is a passionate advocate for ethical standards and dentist wellbeing across the profession.
Shawn Zajas combines dental marketing expertise with authentic brilliance strategy, helping dental professionals align their practices with their values for sustainable success.
CONNECT WITH US Website: https://theauthenticdentist.com
Have you ever seen a pattern of bad work from a colleague and wondered what was going on? How did you respond? Share your experience in the comments.
Subscribe for weekly conversations that bridge clinical excellence with authentic leadership in dentistry.
Listen on all platforms: Apple Podcasts, Spotify, Google Podcasts