Belonging gets mistaken for everyone getting along. But what if a team with no conflict is the clearest sign that belonging is missing? In this episode of The Executive Commute, Jayson Krause sits down with Level 52 coach and facilitator Jessica Heafey to explore belonging, what it is, what it isn't, and the mistakes leaders make trying to create it. Drawing on a career that began in professional theatre, Jessica explains why being hired is not the same as belonging, why the difference between kind and nice matters more than most leaders realize, and why real belonging asks for discomfort rather than comfort. She and Jayson dig into the business case behind loneliness and disengagement, whether belonging has to be earned every day, what cults get structurally right and dangerously wrong, and the smallest first move any leader can make to turn things around.