Ximena Vengoechea has been UX researcher at companies like Twitter and Pinterest. She is the author of several books including the one we discuss today titled Listen Like You Mean It: Reclaiming the Lost Art of True Connection. 

Her writing has been published in The Washington Post, Newsweek, Fast Company, CNBC, The Muse, among others. She writes a regular newsletter on personal growth and human behavior at ximena.substack.com.

In this inteview we discuss:

• How to Listen Beyond Words - Discover techniques to understand the emotions and unspoken needs hiding beneath surface-level conversation.
• When to Switch Listening Modes - Learn to identify your default listening style and how to adapt it based on what others actually need from you.
• Turning Any Topic Into an Engaging Conversation - Find out how to remain genuinely curious about subjects that don't naturally interest you by focusing on the person sharing them.
• Setting Healthy Boundaries While Listening - Master the balance between empathetic listening and protecting yourself from carrying others' emotional burdens.
• The Power of Being Fully Present - Understand how mindfulness, reduced note-taking, and self-awareness create the foundation for meaningful connections.

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