Designers are often seen as artists, or untamed creatives, who create incredible work out of thin air. But really, we love a good framework. And turns out, we love a good cinch too - and the Double Diamond process is our go-to for both! Join the co-hosts this week as we outline the first two stages in the Double Diamond, the Design Council's framework for innovation.

Special thanks to @matt_beadnall for the music and to Alex for calling the Hotline Design Hotline this week.

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