In a world where we can do so many things with the touch of a button or a simple voice command - get directions, play music, order a private car, order our favorite meal, set the temperature in our bedroom while we’re at the gym, and a whole lot more, people’s expectations of great customer experience has shifted.  --- SHOW NOTES NewLaw Academy: <a href= "http://www.newlawacademy.com/">www.newlawacademy.com</a> Email me: <a href= "mailto:steve@collectivecamp.us">steve@collectivecamp.us</a>

In a world where we can do so many things with the touch of a button or a simple voice command - get directions, play music, order a private car, order our favorite meal, set the temperature in our bedroom while we’re at the gym, and a whole lot more, people’s expectations of great customer experience has shifted. --- SHOW NOTES NewLaw Academy: www.newlawacademy.com Email me: steve@collectivecamp.us

In a world where we can do so many things with the touch of a button or a simple voice command - get directions, play music, order a private car, order our favorite meal, set the temperature in our bedroom while we’re at the gym, and a whole lot more, people’s expectations of great customer experience has shifted.&nbsp; --- SHOW NOTES NewLaw Academy:&nbsp;<a href="http://www.newlawacademy.com/" rel="noopener noreferrer">www.newlawacademy.com</a> Email me:&nbsp;<a href="mailto:steve@collectivecamp.us" rel="noopener noreferrer">steve@collectivecamp.us</a>&nbsp;&nbsp;

11. Five Ways to Optimize the Client Experience

Welcome to the NewLaw Academy podcast.
On this show, we'll share insights to help you and your law firm gain a competitive edge.
This show is brought to you by the NewLaw Academy, talent development for the 21st Century law firm. You can learn more at newlawacademy.com
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Welcome to the NewLaw Academy podcast. On this show, we'll share insights to help you and your law firm gain a competitive edge. This show is brought to you by the NewLaw Academy, talent development for the 21st Century law firm. You can learn more at newlawacademy.com ---

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11. Five Ways to Optimize the Client Experience

11. Five Ways to Optimize the Client Experience