The Connector

11. The Ultimate KPI: Staff Retention with Michael Cole


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Michael Cole, one of the leading and most innovative voices in salon business education and coaching for over 30 years, is the co-founder of Salon Summit Business Center ("Summit") and the founder of the Salon Development Corporation. In 2023, Michael joined  the PCI Academy Leadership Team where he works with future professionals pushing the boundaries of innovation and education as it relates to coaching being foundational to every professional's future success. His Instagram profile, @MichaelColeInspires is a must follow account for any professional looking to thoughtfully grow their careers and/or larger businesses.

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The ConnectorBy Intercoiffure America Canada