In this episode of the NEGOTIATEx podcast, Dr. Susan Raines, a diplomat and academic expert in conflict management, shares her extensive experience and insights into effective conflict resolution strategies for managers. With a background in mediating over 18,000 cases and a prominent role in academia, Susan emphasizes the critical role of conflict management skills in leadership, especially for managers.

She discusses the importance of addressing conflicts through direct communication and maintaining team cohesion by managing difficult conversations. Susan also explores the varying approaches to conflict management across different sectors and highlights the universal need for transparent and proactive communication strategies to foster a positive organizational culture and enhance managerial effectiveness.