--- Boston’s Chief Research and Data Officer, Shin-pei Tsay, shares how cities can shift from analytics to impact by focusing on user experience, transparency, and practical AI use.

--- This episode explores how the chief data officer role is evolving as cities move from experimentation to real-world results. Tsay reflects on Boston’s approach to using data and AI to improve services, from rethinking permitting to expanding access through open data tools. She shares why aligning teams around impact matters, how bringing people along during the process builds trust, and what it takes to make data more accessible across government.

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