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110: Human Incident Response with Courtney Eckhardt
RubyConf 2018 - Retrospectives for Humans by Courtney Eckhardt
01:16 – Courtney’s Superpower: Explaining things.
06:50 – Incident Response: How we talk to people how are are affected by incidents
Other Great Incident Response GTC Episodes!
13:52 – Disabilities in the Workplace and Professional Spaces
20:25 – The Tension Between Accessibility and Security
23:20 – Developing Coping Skills in Response to a Troubled Childhood / Combatting the Feeling of Being Othered
29:16 – Incident Retrospectives and Defensiveness as a Natural Instinct to Feedback
35:29 – Showing Vulnerability
"In order to understand what another person is saying, you must assume it is true and try to imagine what it could be true of." - George Armitage Miller
43:56 – Emotional Response
Trauma and Recovery: The Aftermath of Violence--From Domestic Abuse to Political Terror
Mental Health First Aid
Reflections:
John: Trauma doesn’t stay in the past. Trauma has a continuous effect on our lives.
Coraline: Thinking about therapy and frame it as a blameless retrospective.
Sam: Referring to “post mortems” as “retrospectives” and buying the book Agile Retrospectives. (Future book club episode?!)
Jamey: Even if you’re not changing things in a higher level, you can still help on a direct level.
Courtney: Group therapy and handling retrospectives.
This episode was brought to you by @therubyrep of DevReps, LLC. To pledge your support and to join our awesome Slack community, visit patreon.com/greaterthancode.
To make a one-time donation so that we can continue to bring you more content and transcripts like this, please do so at paypal.me/devreps. You will also get an invitation to our Slack community this way as well.
Amazon links may be affiliate links, which means you’re supporting the show when you purchase our recommendations. Thanks!
Special Guest: Courtney Eckhardt.
Sponsored By:
- The Local Maximum: Check out this new podcast called The Local Maximum. It's hosted by Max Sklar who is a Machine Learning Engineer at Foursquare. He covers a lot of fascinating topics: AI, building better products, and the latest technology news from his unique perspective. Max interviews a wide diversity of guests, including Engineers, Entrepreneurs, and Creators of all types. You can see their bios at localmaxradio.com, and subscribe to The Local Maximum podcast wherever you listen!
Support Greater Than Code
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By Mandy Moore
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RubyConf 2018 - Retrospectives for Humans by Courtney Eckhardt
01:16 – Courtney’s Superpower: Explaining things.
06:50 – Incident Response: How we talk to people how are are affected by incidents
Other Great Incident Response GTC Episodes!
13:52 – Disabilities in the Workplace and Professional Spaces
20:25 – The Tension Between Accessibility and Security
23:20 – Developing Coping Skills in Response to a Troubled Childhood / Combatting the Feeling of Being Othered
29:16 – Incident Retrospectives and Defensiveness as a Natural Instinct to Feedback
35:29 – Showing Vulnerability
"In order to understand what another person is saying, you must assume it is true and try to imagine what it could be true of." - George Armitage Miller
43:56 – Emotional Response
Trauma and Recovery: The Aftermath of Violence--From Domestic Abuse to Political Terror
Mental Health First Aid
Reflections:
John: Trauma doesn’t stay in the past. Trauma has a continuous effect on our lives.
Coraline: Thinking about therapy and frame it as a blameless retrospective.
Sam: Referring to “post mortems” as “retrospectives” and buying the book Agile Retrospectives. (Future book club episode?!)
Jamey: Even if you’re not changing things in a higher level, you can still help on a direct level.
Courtney: Group therapy and handling retrospectives.
This episode was brought to you by @therubyrep of DevReps, LLC. To pledge your support and to join our awesome Slack community, visit patreon.com/greaterthancode.
To make a one-time donation so that we can continue to bring you more content and transcripts like this, please do so at paypal.me/devreps. You will also get an invitation to our Slack community this way as well.
Amazon links may be affiliate links, which means you’re supporting the show when you purchase our recommendations. Thanks!
Special Guest: Courtney Eckhardt.
Sponsored By:
- The Local Maximum: Check out this new podcast called The Local Maximum. It's hosted by Max Sklar who is a Machine Learning Engineer at Foursquare. He covers a lot of fascinating topics: AI, building better products, and the latest technology news from his unique perspective. Max interviews a wide diversity of guests, including Engineers, Entrepreneurs, and Creators of all types. You can see their bios at localmaxradio.com, and subscribe to The Local Maximum podcast wherever you listen!
Support Greater Than Code