<p>Erica and Brian return to discuss the impact of AI on community, customer marketing, and education — and what to do about it.</p> <ul> <li><a href= "https://www.gainsight.com/press/gainsight-completes-two-acquisitions-to-accelerate-the-future-of-community/"> Erica joined Gainsight</a></li> <li><a href= "https://docs.google.com/presentation/d/1J4COoZWlZpbiY7HbA1jepvfZycvsdwpymKcyugzVYVk/edit?usp=sharing"> Brian's Slides on AI-Forward Community Strategy</a></li> <li><a href= "https://developers.google.com/search/docs/fundamentals/ai-optimization-guide"> Google's doc on GEO</a></li> <li><a href= "https://www.linkedin.com/posts/evanhamilton_anthropic-has-a-community-openai-has-a-activity-7459609514246320130-upuK?utm_source=share&utm_medium=member_desktop&rcm=ACoAAAFm19ABmSYuaQss3Pq3gcWMF7kkv9BMRnE"> Evan Hamilton's post on AI communities</a></li> </ul>

Erica and Brian return to discuss the impact of AI on community, customer marketing, and education — and what to do about it. Erica joined Gainsight Brian's Slides on AI-Forward Community Strategy Google's doc on GEO Evan Hamilton's post on AI communities

<p>Erica and Brian return to discuss the impact of AI on community, customer marketing, and education — and what to do about it.</p> <ul> <li><a href="https://www.gainsight.com/press/gainsight-completes-two-acquisitions-to-accelerate-the-future-of-community/" rel="noopener noreferrer"> Erica joined Gainsight</a></li> <li><a href="https://docs.google.com/presentation/d/1J4COoZWlZpbiY7HbA1jepvfZycvsdwpymKcyugzVYVk/edit?usp=sharing" rel="noopener noreferrer"> Brian's Slides on AI-Forward Community Strategy</a></li> <li><a href="https://developers.google.com/search/docs/fundamentals/ai-optimization-guide" rel="noopener noreferrer"> Google's doc on GEO</a></li> <li><a href="https://www.linkedin.com/posts/evanhamilton_anthropic-has-a-community-openai-has-a-activity-7459609514246320130-upuK?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAAAFm19ABmSYuaQss3Pq3gcWMF7kkv9BMRnE" rel="noopener noreferrer"> Evan Hamilton's post on AI communities</a></li> </ul>

🔓 110: Uniquely people-powered

In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale.

Share 🔓 110: Uniquely people-powered

Sign up to save your podcasts

🔓 110: Uniquely people-powered

🔓 110: Uniquely people-powered