This week, we go through the ABCDs of disagreements: A for defusing an Argument, B for dealing with a BAD listener, C is for Changing somebody else’s opinion, and D for Difficult conversations. Here’s something pretty cool: for each letter, I share with you ONE THING you can do which can help you in these challenging situations. So get ready to talk about the ABCDs, and the FOUR best strategies.

• Adapted from HBR Article “How to De-Escalate an Argument with a Coworker,” by Liane Davey
• 4 Questions You Can Ask Yourself During Conflict
• Adapted from “How to Work with a Bad Listener,” by Rebecca Knight
• S.T.A.Y. Stop Talking About Yourself
• Don't be a Sponge, Be a Trampoline
• NEW Research on Listening That Will Blow You Away!
• HBR Article: To Change Someone’s Mind, Stop Talking and Listen
• “You’re wrong!”...and other dumb things that leaders say
• Podcast on The Necessary Art of Persuasion
• The Leadership Lesson I Taught John Maxwell
• One Step Leads to 60% Improvement in Goal Achievement