Vanessa Lovatt, Founder of Forte Futures, discusses the importance of leading with the customer as your main focus. The conversation covers taking full advantage of virtual events; why embracing a less is more approach to technology is always the right thing to do; why service level is the gamechanger for event technology providers; the rise of bleisure and how planners can use it to their advantage; and how there are more women in leadership positions, but there is still lots of work to be done.

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