Featuring:

• Aaron Judy, Chief of Innovation and AI at Maricopa County Clerk of the Superior Court

In this episode, you’ll learn:

• How Maricopa County's intelligent capture project targets 33% labor reduction in phase one with an additional 40% in phase two
• How Cleo, their conversational AI, operates across multiple channels including web, Amazon voice devices, Google devices, text, email, and Facebook
• How AI-powered System Reliability Engineering (SRE) helps triage and respond to system alerts
• The strategic framework for pairing technologists with court subject matter experts
• The vision for digital humans and augmented reality in improving court services

Timestamps

• (00:00) Introduction and Show Overview
• (01:00) Q Branch
• (04:00) RPA and AI
• (07:00) 3 AI Initiatives at Maricopa County
• (11:00) Future of Government Innovation
• (13:00) Augmented Reality Vision
• (15:00) Measuring Technology Adoption
• (17:00) Technology Evolution Discussion
• (18:00) Digital Humans and Customer Service
• (23:00) Digital Human Implementation Examples

Connect

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Partners

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