A common problem for EAs (and in fact common to most of us) is struggling to communicate effectively in crunch moments.

When it comes to tackling a tricky situation that requires you to speak up, how many times do you find yourself

-Avoiding the issue hoping it will go away?

-Having the difficult conversation and then it getting out of hand?

Episodes where I’ve discussed tackling uncomfortable conversations include:

#55 How To Approach Difficult Conversations - Steps for Executive Assistants

#18 Why Executive Assistants Need To Get Comfortable With Uncomfortable Conversations

#85 POWER Skills for Indispensable Assistants: Communication Skills

In this episode I share two strategies you can use to PLAN your approach to tricky conversations.

I’ve created a download that you can access by going to https://thelinchpinassistant.ac-page.com/episode-113-download-two-strategies-for-preparing-for-a-difficult-conversation

 

You can find more information on the SBI framework here:

https://www.mindtools.com/pages/article/situation-behavior-impact-feedback.htm

You can read more about Petrea King's approach here:

https://www.flyingsolo.com.au/live-smarter/make-difficult-conversations-easier

To register for my free webinar "The ONE Thing You Need To Be Indispensable" go to https://bit.ly/theonethingwebinar