In this episode of the Leadership In A Nutshell podcast, we shall discuss the current landscape for accountability and how it is fraught with fear, and how the fear of accountability can impact team dynamics and individual relationships within the service industry. No one wins operating out of fear. But overcoming our fears by learning and getting better at what we do is better than simply allowing fear to stay.  We will also discuss the importance of having a balance between an abundance mentality and a scarcity mentality. As we lean into aligned accountability and agreements with others to help each one of us win. The landscape is constantly changing and we should look for ways to adapt and fill in the blanks accordingly. 

 

Listen and enjoy!

 

[00:04 - 03:06] Fear of Accountability: Leaders Learn to Deal with It

• The fear of accountability is a common challenge that leaders face in the service industry.
• There is always turnover in the service industry, and it's a challenge to recruit new employees.
• Executives in leadership positions may have fear around not hitting budget goals or maintaining relationships with employees.

[03:06 - 06:12] How to Win When Fear Takes Over

• Operating out of fear it's not a winning strategy.
• Overcoming fear and operating from a place of abundance.
• Always check yourself and be honest with yourself.

 

[06:12 - 08:48] 3 Things You Need To Know To Win

• The author is willing to go to the wall for ethics and believes that it is important enough to go to the wall.
• He has four key core values which are the foundation of his business. If one of these values is violated, the employee can no longer work with the company.
• The author also discusses why he does what he does, and how his selfie business helps him connect with others and express himself.

[08:49 - 10:51]Closing Segment

• Some people are changing their business models, cultures, and pay structures in order to stay aligned with the company's new vision.

1. Clarity and renewed vision of your “Why”
2. Lean into an aligned accountability conversation. 
3. People who are not executing are generally not happy.

• Get fired up for your team.

 

 

Let’s Connect! You can connect with me, Kenny Chapman on Instagram, Facebook, and LinkedIn. Email me at [email protected]. Be sure to check out my website https://www.kennychapman.com and find the solutions to your in-service education needs. The first month of training is FREE!!

 

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Tweetable Quotes:

“When you have people that don't do what you're asking to, Generally. They're not happy. And even if they're getting some results, but they're not following the process or whatever it is, people that don't win, aren't happy. You've got to find a way to help them win. Or you've got to find a way to help them win elsewhere. And many times, again, I'm not saying go fire your team. What I'm saying. Get Fired up for your team  and it’s your responsibility to identify what this looks like.” - Kenny Chapman