In this episode, Richard talks to Shabad Chawla, the founder of London-based MSP techsapiens. Its managed service framework is based on the UK’s Cyber Essentials scheme and other relevant industry standards. This allows Shabad to offer a profitable niche service.

Shabad tells Richard about the tech stack they use in techsapiens, how they use the Keepabl solution and their relationship with the team there. He also explains why he believes GDPR is an opportunity for MSPs.

They also discuss how MSPs can find the best vendor partners to work with and why techsapiens focuses on helping clients with Cyber Essentials accreditation. Plus, Shabad shares the best and worst things about running an MSP, what he gets from MSP peer communities, and how he sees the future of the industry.

Mentioned in This Episode

• Autotask from Datto/Kaseya
• Sales platform: Zomentum
• Documentation: IT Glue
• GDPR compliance training: Keepabl
• Cybersecurity: CyberSmart
• UK government cybersecurity scheme: Cyber Essentials
• Video hosting and sharing: Vimeo
• Create step by step guides: Tango
• Create step by step guides: Scribe
• Create step by step guides: Snagit
• The Tech Tribe
• Discord channel: MSPs in the UK
• MSP Geek Slack channel
• AI tech support: Moveworks
• MSP admin portal: Microsoft Lighthouse
• M365 monitoring: MSP Easy Tools