Nancy Porte was in customer service and knew that many of the problems they were reacting to should have never happened in the first place. So she decided to take on new job responsibilities with no additional pay increase to prove her point. The light bulbs came on above executive’s heads when she revealed her findings and it’s something she can never forget.

Nancy Porte was in customer service and knew that many of the problems they were reacting to should have never happened in the first place. So she decided to take on new job responsibilities with no additional pay increase to prove her point. The light bulbs came on above executive’s heads when she revealed her findings and it’s something she can never forget.

114: Nancy Porte: I felt it in my bones

Why do strategic plans stall between the boardroom and the frontline?  Hosted by Jim Rembach (Executive Director, Leadership Execution Institute), The Fast Leader Show is the official podcast of Execution Architects, built for enterprise executives, systems thinkers, and human performance pioneers navigating post-AI velocity. We move beyond generic management advice to examine the true physics of execution. Our dialogues bridge strategic intent and operational reality—treating high-velocity customer operations not as isolated service silos, but as the high-stress central nervous system of the entire enterprise. It is here that all upstream failures in product design, logistics, supply chain, and vendor management collide in real-time. Each episode, we build a multi-disciplinary brain trust of global experts:• Academic researchers analyzing the biological limits of human capacity.• Bestselling authors introducing modern paradigms of organizational design.• Enterprise consultants diagnosing structural operational friction points.• Frontline executive leaders managing massive operational complexity. Stop managing behavior. Upgrade the operating system they run on.

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Why do strategic plans stall between the boardroom and the frontline? Hosted by Jim Rembach (Executive Director, Leadership Execution Institute), The Fast Leader Show is the official podcast of Execution Architects, built for enterprise executives, systems thinkers, and human performance pioneers navigating post-AI velocity. We move beyond generic management advice to examine the true physics of execution. Our dialogues bridge strategic intent and operational reality—treating high-velocity customer operations not as isolated service silos, but as the high-stress central nervous system of the entire enterprise. It is here that all upstream failures in product design, logistics, supply chain, and vendor management collide in real-time. Each episode, we build a multi-disciplinary brain trust of global experts: • Academic researchers analyzing the biological limits of human capacity. • Bestselling authors introducing modern paradigms of organizational design. • Enterprise consultants diagnosing structural operational friction points. • Frontline executive leaders managing massive operational complexity. Stop managing behavior. Upgrade the operating system they run on.

Why do strategic plans stall between the boardroom and the frontline?&nbsp; Hosted by Jim Rembach (Executive Director, Leadership Execution Institute), The Fast Leader Show is the official podcast of Execution Architects, built for enterprise executives, systems thinkers, and human performance pioneers navigating post-AI velocity. We move beyond generic management advice to examine the true physics of execution. Our dialogues bridge strategic intent and operational reality—treating high-velocity customer operations not as isolated service silos, but as the high-stress central nervous system of the entire enterprise. It is here that all upstream failures in product design, logistics, supply chain, and vendor management collide in real-time. Each episode, we build a multi-disciplinary brain trust of global experts:• Academic researchers analyzing the biological limits of human capacity.• Bestselling authors introducing modern paradigms of organizational design.• Enterprise consultants diagnosing structural operational friction points.• Frontline executive leaders managing massive operational complexity. Stop managing behavior. Upgrade the operating system they run on.&nbsp;

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114: Nancy Porte: I felt it in my bones

114: Nancy Porte: I felt it in my bones