In this conversation, David Barrow discusses his experience in IT service management, drawing parallels between the principles of service management and the themes in the popular TV show 'Ted Lasso.'

The conversation delves into the importance of learning from failure, building communities of practice, and the human aspect of leadership and team dynamics. The same findings are present in David Barrow's book "An education in Service Management", which is also discussed.

Takeaways

David Barrow on Linkedin

https://www.linkedin.com/in/solsevenstudio/

His book "An education in service management"

https://www.oreilly.com/library/view/an-education-in/9781787784697/

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