In this episode, Richard speaks to Emily Glass, President and CEO of Syncro. They’re an all-in-one RMM, PSA and remote access tool that helps managed service providers - MSPs - run more profitable businesses.

She and Richard talk about managing a remote team, why a combined PSA/RMM is good for MSPs and how the MSP market has changed since Emily started in the industry.

Plus, Emily shares Syncro’s Philosophy on PSA Integration, their licencing model, the challenges of long-term contracts with vendors, what it’s like being one of the few female vendor CEOs and why there aren’t more of them.

They discuss how Syncro helps MSPs grow their businesses and their future plans, how to support a remote team and why Syncro is a human-focused company first.

Emily also shares openly about her own meditation practice and that of the C-suite team, the importance of time management and work/life balance, and the people who’ve been mentors for her throughout her career.

Mentioned in This Episode

• RMM & PSA tool: Datto (now part of Kaseya)
• Automated backup: Backupify
• Cloud services tool: Akamai
• Video communication platform: Brightcove
• Meditation app: Headspace
• Casana CEO and Emily's mentor: Austin McChord
• American businesswomand and Emily's mentor: Ursula Burns