Sign up to save your podcasts
Or
Share 116 Curious about...Knowledge Management Systems in the Contact Center & its Emerging Role Today w/Vicki Brackett, Chief Knowledge Officer|Knowledgely
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
116 Curious about...Knowledge Management Systems in the Contact Center & its Emerging Role Today w/Vicki Brackett, Chief Knowledge Officer|Knowledgely
š This week, Iām looking into the world of knowledge management systems in the contact center and its emerging role today. My guest on Episode #116 of the @my curious colleague podcast is my colleague, @Vicki Brackett, Chief Knowledge Officer at @Knowledgely. We also touch on how AI and modern frameworks are reshaping knowledge bases and making customer support more efficient & more effective for all.Ā
Podcast link here: https://podcasts.apple.com/us/podcast/my-curious-colleague-cpg-cx/id1565590157
Highlights:Ā
š¹ From binders & sticky notes to sophisticated AI-powered systems ā the evolution of knowledge management and how it impacts agent performanceĀ
š¹ The three pillars of knowledge management ā ensuring agents, customers, and integrated systems have access to the right information at the right timeĀ
š¹ The Biggest Misconceptions About AI ā Why itās not just plug-and-play and how organizations must structure it for success.
Tune in to hear Vickiās insights on the future of knowledge managementā¦!Ā
For more information and to connect with Knowledgely and Vicki go to [email protected]
#knowledgebase #customerservice #contactcenter #aiintegration #knowledgemanagement
View all episodes
By Denise Venneri
5
2222 ratings
š This week, Iām looking into the world of knowledge management systems in the contact center and its emerging role today. My guest on Episode #116 of the @my curious colleague podcast is my colleague, @Vicki Brackett, Chief Knowledge Officer at @Knowledgely. We also touch on how AI and modern frameworks are reshaping knowledge bases and making customer support more efficient & more effective for all.Ā
Podcast link here: https://podcasts.apple.com/us/podcast/my-curious-colleague-cpg-cx/id1565590157
Highlights:Ā
š¹ From binders & sticky notes to sophisticated AI-powered systems ā the evolution of knowledge management and how it impacts agent performanceĀ
š¹ The three pillars of knowledge management ā ensuring agents, customers, and integrated systems have access to the right information at the right timeĀ
š¹ The Biggest Misconceptions About AI ā Why itās not just plug-and-play and how organizations must structure it for success.
Tune in to hear Vickiās insights on the future of knowledge managementā¦!Ā
For more information and to connect with Knowledgely and Vicki go to [email protected]
#knowledgebase #customerservice #contactcenter #aiintegration #knowledgemanagement