<p>Steve Palmer has had a hand in more restaurants than you've probably even visited, and he founded Indigo Road Hospitality Group in 2009. Steve is also known for Ben's Friends, a support group for food and beverage professionals. Susan and Steve talk about why businesses need to stop managing to the exception and where to put CBD drinks on your beverage menu.</p>

Steve Palmer has had a hand in more restaurants than you've probably even visited, and he founded Indigo Road Hospitality Group in 2009. Steve is also known for Ben's Friends, a support group for food and beverage professionals. Susan and Steve talk about why businesses need to stop managing to the exception and where to put CBD drinks on your beverage menu.

116 | Wine Bottle Anxiety

Top Floor is a weekly podcast with tangible tips and excellent stories from the experts and characters who elevate hospitality. Host and elevator operator Susan Barry explores the idea that everything is marketing in the hotel business.

Our interviews with creators, thought leaders and hospitality groundbreakers are designed to provide practical tactics that hoteliers, restaurateurs and travel mavens can use to promote their businesses.  Along the way, we answer burning marketing questions submitted on the Emergency Call Button and share the funniest, craziest, just-plain-weirdest stories down at the Loading Dock.

Need to press the Emergency Call Button? Or have a story to share at the Loading Dock? Reach us at 850.404.9630 to be featured in a future episode.

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Top Floor is a weekly podcast with tangible tips and excellent stories from the experts and characters who elevate hospitality. Host and elevator operator Susan Barry explores the idea that everything is marketing in the hotel business. Our interviews with creators, thought leaders and hospitality groundbreakers are designed to provide practical tactics that hoteliers, restaurateurs and travel mavens can use to promote their businesses. Along the way, we answer burning marketing questions submitted on the Emergency Call Button and share the funniest, craziest, just-plain-weirdest stories down at the Loading Dock. Need to press the Emergency Call Button? Or have a story to share at the Loading Dock? Reach us at 850.404.9630 to be featured in a future episode.

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116 | Wine Bottle Anxiety

116 | Wine Bottle Anxiety

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