The first phone call to a fertility clinic can be one of the most vulnerable moments in someone's journey to parenthood. In this heartwarming episode, Leana Fallen, Patient Engagement Coordinator at Fertility SA, shares the crucial role she plays in making that first interaction meaningful and supportive. Leana discusses how patient engagement goes far beyond scheduling appointments - it's about creating a foundation of trust, understanding, and care from the very first conversation. She reveals the thoughtful approaches used to make patients feel heard, supported, and confident in their next steps, even during what can be an overwhelming time. From handling emotional phone calls to coordinating care between different specialists, Leana's role demonstrates how the human touch in healthcare can transform a clinical process into a compassionate journey. This conversation highlights the often-overlooked but vital importance of patient engagement and how the right first impression can set the tone for an entire fertility experience. Whether you're considering making that first call or curious about what happens behind the scenes at fertility clinics, this episode showcases the dedicated professionals who ensure every patient feels valued from day one. This episode is proudly supported by Fertility SA powered by Genea.