What should your first 30, 60, and 90 days in a new CX role focus on? Be prepared for most of your time to be spent listening.
In this episode, I interview Jeff Breunsbach, Director of Customer Experience at Higher Logic and Founder at Gain Grow Retain, about designing a peer-to-peer community that goes beyond online.
What we talked about:

- The relationship between customer experience, community, and customer success

- The vision underlying Gain Grow Retain

- The first 90 days in a new CX role

- Creating a peer-to-peer community

Check out this resource we mentioned during the podcast:

- The Gain Grow Retain Podcast

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