Read More At https://notes.xo.capital/acquisition-8-supportguy-co

 

In this episode, we delve into our recent acquisition of another micro SaaS, SupportGuy.co, and the exciting momentum we've been building on with our series of purchases. We take a look at the intricate process of navigating large and smaller deals simultaneously and the constant challenge of maintaining financial stability and business momentum.

SupportGuy.co, an AI-powered chatbot, is set to revolutionize customer support interactions by eliminating the repetitive nature of customer inquiries and providing real-time, accurate responses. It aims to disrupt the market dominated by services like Intercom by providing an efficient, user-friendly solution.

The episode also delves into our "vertical integration thesis" - an idea of owning all the tools we use to manage our portfolio. SupportGuy.co, in line with this thesis, is part of our larger plan to acquire other essential tools such as newsletter and referral software.

We also discuss our first major bet on AI technologies, having recognized the value and practicality that Large Language Models (LLMs) like OpenAI's GPT can provide. We believe that AI-first experiences, like SupportGuy.co, will eventually enhance productivity and shape the future of business interactions.

Finally, we share the journey of asset transfer, from the challenges faced during migration on Stripe to the excitement of finally becoming the proud new owners of SupportGuy.co. Stay tuned to learn about our experiences, lessons, and the promise that AI holds for the future of business.