In this episode of CANDID, we discuss the business of RAM Hand-to-Hand Couriers with its Managing Director, Graeme Lazarus.

Graeme shares insights about the logistic industry in South Africa, the unique business model of RAM that currently operates with a fully employed team across 29 locations, and plans for future growth.

He also stresses on the importance of accountability, teamwork, and professional conduct at work while discussing conflict resolution in a family-run business. Towards the end of the conversation, Graeme explains their future focus on the existing infrastructure, bolstering the network and potential expansion plans.

00:00 Introduction to RAM and Graeme Lazarus

00:56 Understanding RAM's Business Model

01:26 The Importance of Employee Wellbeing

01:53 The Evolution of RAM since 1988

02:39 The Significance of Insourcing Staff

03:43 The Role of Security in RAM's Operations

04:20 The Impact of Company Culture on Customer Service

04:49 The Challenges and Opportunities in the Logistics Industry

05:12 The Importance of Family in Business

08:16 The Role of Accountability in Business Success

12:45 The Challenges and Rewards of Running a Family Business

34:41 The Future of RAM and the Logistics Industry

38:48 Conclusion: The Importance of Service over Price

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