Like it or not, your customer’s experience is your brand. How do you make your branding win in the long term?  To find the answers, we spoke with David Brier, Chief Gravity Defyer at DBD International, a branding consultancy and agency. He's the author of Brand Intervention: 33 Steps to Transform the Brand You Have into the Brand You Need.

Like it or not, your customer’s experience is your brand. How do you make your branding win in the long term? To find the answers, we spoke with David Brier, Chief Gravity Defyer at DBD International, a branding consultancy and agency. He's the author of Brand Intervention: 33 Steps to Transform the Brand You Have into the Brand You Need.

12. Branding Through Customer Experience Like Apple w/ David Brier

Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.

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12. Branding Through Customer Experience Like Apple w/ David Brier

12. Branding Through Customer Experience Like Apple w/ David Brier

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