Greensboro Public Library customers and staff are becoming tech-savvy together through the library’s Tech Navigators program, which offers one-on-one support from staff who are committed to helping patrons explore and integrate technology into their lives. Since the program launched in January 2018, the library has carried out more than 4,000 Tech Navigator appointments, providing individual guidance on email, social media, computer basics and smartphone, and mobile applications. Plus, library staff now feel increasingly confident in using their new skills to provide valuable guidance and support without being technology experts.

Urban Libraries Council 2019 Innovation Winners • Measuring the Library’s Impact, Top Innovator

Find out more about the program here: https://www.urbanlibraries.org/innovations/tech-navigators-experts-no-explorers-yes