The guest on this episode is Bianca who is a fiercely loyal client who found herself looking for a new "hair home" and took a bumpy road to find it. She explains what led her to leave her colorist and stylist of many years and the awful experience she went through at the first salon she tried. Her story not only reminds us of what NOT to do but also allows us to learn one perspective of how to win a client's loyalty.

More about Bianca:

Bianca is a mom of two and a first grade teacher living in New York. When not momming and teaching she dreams of starting an interior design company with her best friend. In preparation for this recording she may or may not have drank too much coffee (but we all know theres no such thing).