December 17, 2024

12. The #1 Leadership Tip to Keep Your Best Employees

30 minutes

In this episode, we’re joined by Aleks Ozgur, Director of Coaching and Training at SBE, who shares her expertise on building effective teams in the HVAC industry through coaching and feedback. With eight years of experience at SBE, Aleks delves into strategies for hiring the right people,

creating a coaching culture, and motivating today’s workforce. Learn how consistent feedback, coaching, and aligning personal goals with business objectives can drive team performance and increase employee retention. This episode offers HVAC leaders practical tools to empower their teams and foster a culture of growth.

Key Takeaways:

Hire for Values and Train for Skills: Focus on hiring individuals whose values align with your company's culture. Skills can be taught, but the right attitude and alignment with core values build a strong foundation for a successful team.

Give Consistent Feedback and Build a Coaching Culture: Feedback shouldn’t only happen when something goes wrong. Regular, immediate feedback—both positive and constructive—keeps employees motivated and engaged. Leaders should also coach employees by asking questions that empower them to find solutions rather than just giving directives.

Set Clear Expectations for Success: Before onboarding a new hire, define what success looks like for their role. Establish clear goals and key performance indicators (KPIs) so both you and your team members know the benchmarks for achievement, creating a shared vision of success and reducing turnover.

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