Pasi gives his take on a recent CIOReview.com article on Top Service Management Trends to Watch in 2019.

This episode is part of our Industry Insight series, where we pick interesting articles, facts and research that people working with employee experience should be aware of. Enjoy.

You can find the full article at https://www.cioreview.com/news/top-it-service-management-trends-to-watch-in-2019-nid-29152-cid-188.html

Show notes and other resources at https://today.happysignals.com/ .