The Copernican Shift

1.21 Gigawatts of Customer Experience


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People love to receive. But they also love to give. When considering experiences, don’t think only about what you’re giving someone — think about what you can enable them to give to others. For example, I love driving my DeLorean. But people around me seem to love it just as much. That’s why I’ve always said driving a DeLorean is about “smiles per gallon.” Today we go back to the future as we learn about building better experiences.

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The Copernican ShiftBy Grad Conn

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